HAB Shipping Policy
Heritage Art Bazaar (HAB) ships across India and internationally(selective orders only).
All prices displayed on the website are inclusive/exclusive of GST and applicable taxes within India, wherever mentioned.
For international orders, customs duties, import taxes, VAT, or any additional local charges applicable in the destination country shall be borne entirely by the customer.
Every artwork available on Heritage Art Bazaar (HAB) is handcrafted, curated, or made-to-order by verified artisans, artists, and sellers.
Certain products may first be delivered to the HAB facility for:
Quality inspection
Authenticity verification
Secure packaging
Final dispatch to the customer
Processing and crafting timelines may vary depending on:
Art form and craftsmanship involved
Artisan availability
Material sourcing
Customisation requests
Seasonal or festive demand
Estimated timelines will be communicated during order placement.
In case of delays due to artisan backlog, weather conditions, logistics issues, or unforeseen circumstances, our team will keep customers informed.
Delivery Timelines
Estimated delivery: [8–10 business days] after dispatch, depending on the product category and location.
Shipping Charges
Free shipping on orders above ₹5000
Fragile artworks such as sculptures, terracotta, ceramic, glass, or large framed pieces may be charged separately based on weight, packaging, and handling requirements.
Custom-framed artworks and oversized products may incur additional shipping charges.
Logistics Support
In case of shipment delays, transit issues, or lost packages, Heritage Art Bazaar (HAB) will coordinate with the courier partner and assist customers until resolution.
Tracking details will be shared through email, SMS, or WhatsApp once the order is dispatched.
We are proud to promote and deliver Indian art, crafts, and heritage products to customers across the world.
Delivery Timelines
Estimated delivery: [10–20 business days] after dispatch. Delivery timelines may vary depending on customs clearance and destination country regulations.
Shipping Charges
International orders are customised, and shipping charges are calculated based on the product specifications, dimensions, weight, packaging requirements, destination country, and total order value. Fragile, oversized, or heavyweight artworks may attract additional shipping and handling charges to ensure safe delivery.
Customs & Duties
International customers are responsible for:
Import duties
Customs clearance charges
VAT/GST
Local country taxes or handling fees
These charges are not included in Heritage Art Bazaar (HAB) product or shipping prices.
Returns & Refunds for International Orders
International orders are generally non-returnable and non-refundable.
However, if an order is damaged or lost during transit, Heritage Art Bazaar (HAB) will coordinate with the customer and logistics partner to provide the most suitable resolution, including replacement, store credit, or refund wherever applicable.
International Delivery Delays
Delays may occur due to:
Customs inspections
Import restrictions
Courier delays
Weather disruptions
Regional regulations
Heritage Art Bazaar(HAB) will support customers in tracking and coordinating shipments but shall not be held liable for delays caused by customs authorities or third-party logistics providers.
Additional shipping charges may apply in the following situations:
Delivery location falls under remote or non-serviceable areas
The artwork requires specialised packaging or wooden crating
The artwork exceeds standard courier dimensions
Express or priority shipping is requested
Orders contain multiple fragile product categories
Oversized, heavy, or installation-based artworks are purchased
Customers may place the order directly, and the HAB team will contact them if additional charges are applicable.
For shipping clarification before placing an order, customers may contact the HAB support team.
Delayed Deliveries
Delays may occur due to artisan production timelines, weather conditions, courier issues, customs clearance, or high seasonal demand. Customers will be updated regularly in such cases.
Lost Shipments
If a shipment is confirmed lost by the courier partner, Heritage Art Bazaar(HAB) will arrange either:
A replacement shipment, or
Store credit/refund, depending on product availability and circumstances.
Incorrect Address
Customers are responsible for providing accurate shipping details during checkout.
Heritage Art Bazaar(HAB) shall not be responsible for failed deliveries, delays, or additional charges resulting from incomplete or incorrect addresses/contact information provided by the customer.
Order Tracking
Tracking information will be shared once the order is dispatched through email, SMS, or WhatsApp.
We aim to make theHeritage Art Bazaar (HAB) shopping experience transparent, secure, and hassle-free.
For artworks with longer preparation timelines, customers may receive periodic updates regarding the progress, packaging, or dispatch of their order.
For any shipping-related assistance, customers may contact:
Email: support@heritageartbazaar.com
WhatsApp: +91 7779998110
Phone : +91 9136141826
All shipping-related concerns, refunds, replacements, and resolutions are subject to the discretion of Heritage Art Bazaar (HAB).
However, we remain committed to maintaining a fair, transparent, and customer-friendly approach while supporting Indian artisans and traditional art communities.
This website is governed by the laws of India. Any disputes arising out of or relating to the use of this website, purchases, services, or policies shall be subject to the jurisdiction of the courts of Mumbai, Maharashtra, India.