Returns & Refund Policy
Since most artworks and handcrafted products at Heritage Art Bazaar (HAB) are handmade, curated, customised, or made-to-order by artisans and traditional artists, we currently do not accept returns or refunds for products received in expected condition.
In the rare event that your order arrives damaged, defective, incorrect, or with any quality-related issue, please contact us within 48 hours of delivery with clear photographs/videos and order details at:
Email: support@heritageartbazaar.com
WhatsApp: +91 7779998110
Our team will review the issue carefully and assist you with a suitable resolution, which may include:
Repair assistance (where applicable)
Replacement of the damaged or incorrect product
Store credit or refund for the value of the affected item
Once refunds are approved, they will be processed promptly. Banks and payment providers may take approximately 5–7 business days to reflect the amount in the customer's account.
Issues related to damages, defects, or incorrect items must be reported within 48 hours of delivery for us to process any resolution.
Since every artwork is handcrafted, slight variations in colour, texture, finish, size, or detailing are natural characteristics of handmade products and shall not be considered defects.
Customised, commissioned, personalised, or made-to-order products cannot be returned or exchanged unless damaged during transit or found defective.
Products that have been used, altered, or damaged after delivery shall not be eligible for return, exchange, or refund.
We work with trusted logistics and courier partners to ensure safe and timely delivery of all Heritage Art Bazaar (HAB) orders. However, in case of shipping or logistics-related concerns, we will provide full support to customers.
Many Heritage Art Bazaar (HAB) artworks are handcrafted and prepared on order by verified artisans and sellers. Delays may occasionally occur due to:
Artisan production timelines
Weather conditions
Festival or seasonal demand
Courier delays
Customs clearance (for international shipments)
Unforeseen operational issues
Customers are informed of estimated timelines while placing the order, and our team will continue providing updates in case of delays.
If an order is confirmed lost in transit by the courier partner, Heritage Art Bazaar (HAB) will coordinate the resolution process and may provide:
A replacement shipment, or Store credit/refund, depending on product availability and circumstances.
Customers are requested to carefully verify their shipping details during checkout. Heritage Art Bazaar (HAB) shall not be responsible for delays, failed deliveries, or additional charges caused due to incomplete or incorrect shipping information provided by the customer.
All returns, refunds, replacements, and related claims are subject to the discretion of Heritage Art Bazaar (HAB). However, we are committed to maintaining a fair, transparent, and customer-friendly resolution process while continuing to support Indian artisans and traditional art communities.
We sincerely value your support towards handmade art, culture, and craftsmanship, and we will always strive to make your HAB experience smooth and enjoyable.
This website is governed by the laws of India. Any disputes arising out of or relating to the use of this website, purchases, services, or policies shall be subject to the jurisdiction of the courts of Mumbai, Maharashtra, India.